Reporting a bug in the CRM
If you notice something in the CRM that does not appear to be working correctly — an error message, unexpected behaviour, or a feature that is not responding — you can report it to the Reapit team.
How to report a bug
Look at the footer bar at the very bottom of the CRM screen. Click the help icon (the question mark).
Select Report a Bug from the help menu.
This opens our Help Center at https://help.crm.reapit.com in a new browser tab.
Use the support form on that page to submit your bug report.
What to include in your report
A clear, detailed report helps the team investigate and fix the issue faster. Please include:
A description of the problem — what you expected to happen and what actually happened
Steps to reproduce — the exact sequence of actions that led to the issue
Screenshots or screen recordings — these are extremely helpful for visual or layout problems
Your browser and operating system — for example, "Chrome 124 on Windows 11"
The organisation and user account you were signed in as when the issue occurred
The approximate time the issue occurred, so logs can be checked if needed
After submitting
You will receive a confirmation email. The support team will review your report and follow up if they need more information. Critical issues affecting multiple users are prioritised.
Not sure if it is a bug?
If you are unsure whether what you are seeing is a bug or expected behaviour, use Contact Us instead (see How do I contact support?). The support team can help you determine the cause.