Troubleshooting sign-in problems
If you are unable to sign in to the CRM, work through the steps below to identify the cause.
Check your credentials
The CRM uses your Reapit Connect credentials — the same email address and password you use for other Reapit applications. Make sure:
You are using the correct email address for your Reapit account.
Your Caps Lock key is not on.
You are typing your password, not pasting it with extra spaces.
Reset your password
If you have forgotten your password, use the Forgot password? link on the Reapit Connect sign-in page. A reset email will be sent to your registered email address.
Account not provisioned
If you can sign in to Reapit Connect but see an error or a blank screen in the CRM, your account may not have been provisioned for access. Contact your organisation's system administrator to confirm your account has been set up correctly.
Single sign-on issues
If your organisation uses SSO and you are having trouble with the SSO login page, contact your IT department — the issue is likely with your identity provider configuration rather than the CRM itself.
Browser compatibility
The CRM is designed for modern browsers. If you are experiencing issues:
Try a different browser (Chrome, Edge, or Firefox are recommended).
Clear your browser cache and cookies, then try again.
Disable browser extensions that may interfere with authentication (ad blockers or security extensions in particular).
Still unable to sign in?
If none of the above resolves the problem, contact the Reapit support team via the Contact Us option in the help menu (available once you are signed in), or visit our Help Center at https://help.crm.reapit.com directly.