Contacting the Reapit support team
If you need help with the CRM or have a question that is not answered in this Help Center, you can chat with the Reapit support team directly from within the application.
Using the Contact us option
Click your avatar in the top-right corner to open the profile menu.
Point to Help centre, with the question-mark icon, to open its menu.
Select Contact us.
A chat window opens inside the CRM, in the bottom corner of the screen. You can start a conversation with the support team there without leaving the application.
You stay signed in while you chat, so there is no need to repeat your account or organisation details - they are shared with the team automatically.
What to include in your message
To help the team resolve your query as quickly as possible, include:
A clear description of the problem or question
The steps you took before the issue occurred
Any error messages you saw (a screenshot is helpful)
Response times
Response times vary depending on the priority and complexity of the request. Replies appear in the same chat window, and you may also receive a follow-up by email.
Browsing the Help Center directly
The same Help centre menu has a Browse articles option, which opens https://help.crm.reapit.com in a new browser tab. You can also visit it at any time without being signed in to the CRM.
Reporting a bug
If you believe you have found a bug rather than a general query, use Report a bug - the third option in the Help centre menu - which opens a short report form inside the CRM. See How do I report a bug? for what to include.