Signing out of the CRM
To sign out:
Click the avatar icon in the top-right corner of the application. This opens a menu.
Select Logout.
Your session will be ended and you will be redirected to the signed-out page.
The signed-out page confirms You have been logged out and tells you the device is signed out. From there you can safely close the tab, or click Log in again to start a new session. You can also sign back in at any time by opening the CRM in your browser.
If you reached the signed-out page from the Sign out button on a We couldn't sign you in screen, Log in again is the next step - see I cannot log in - what should I do?.
How sessions work
The CRM uses Reapit Connect for authentication. For security:
Your access token is held in memory only and is never stored in your browser's local storage or cookies. This means your session cannot be resumed after you close the browser tab or window.
Sessions are not persisted between browser sessions. Each time you open a new browser window or restart your browser, you will need to sign in again.
While you have the CRM open, it renews your session quietly in the background, so you can keep working without being interrupted to sign in again. Nothing extra is stored on your device to make this happen: the credential used to renew is also held in memory only, and is discarded as soon as the tab closes.
If you leave the application open but idle for a long period, your session can still expire. When this happens, the CRM will redirect you to the sign-in page.
Signing in on multiple devices or browsers
Each browser window or device has its own independent session. Signing out on one device does not affect other active sessions.
Switching organisations
If you have access to more than one organisation, use the organisation selector in the top bar rather than signing out and back in. See How do I switch between organisations? for details.
If you are signed out unexpectedly
Unexpected sign-outs are usually caused by session expiry or a network interruption. Simply sign in again.
Because the CRM now renews your session in the background while the tab is open, being signed out mid-session should be uncommon. If it happens to you frequently, that is worth telling us about: contact your IT administrator to check your network settings, or use Contact us in the Help centre menu and mention which browser you use.