Opening the panel
Open a property from the Properties list, select the Compliance tab, then find the Right to Rent card.
The card shows one row per tenant on the property's current tenancy, with that tenant's status and, where one applies, the date their next check is due.
What Right to Rent is
Before letting a property in England, a landlord or their agent has to check that each adult occupier has the right to rent in the UK. Where someone's permission to be in the UK is time-limited, the check has to be repeated before that permission runs out.
This panel shows where each tenant stands, so a re-check can be arranged before a permission expires.
Tenant statuses
Status | What it means |
In date | The tenant has a recorded right to rent and no re-check is due. A permanent right to reside always reads this way, because it never needs re-checking. |
Re-check due | The tenant's permission is time-limited and the re-check date is close enough to arrange now. |
Re-check overdue | The re-check date has passed. |
No re-check date | The tenant's permission is time-limited but no re-check date was recorded, so we cannot say when it needs checking again. |
Recorded elsewhere | Someone has recorded a check for this tenant, but not in Lighthouse, so the detail is not available here. Look on the contact or tenancy record in the desktop CRM. |
Record unreadable | A Right to Rent record is held against this tenant in Lighthouse, but this version of the app cannot read it. The record is here; its detail is not shown. |
Not recorded | Nothing in Lighthouse, and no check on the tenancy record, evidences a Right to Rent check for this tenant. |
No right to reside | The tenant has been recorded as having no right to reside. This needs acting on. |
Recorded elsewhere, Record unreadable and Not recorded are deliberately different, and the difference matters.
Not recorded means Lighthouse found no evidence in the two places it can look: its own record, and the tenancy's checks. It does not mean a check was never done. Right to Rent answers recorded against a contact's identity checks in the desktop CRM are not yet readable from Lighthouse, so treat Not recorded as "nothing on file here, please verify" rather than as proof of a breach. If a check has been done, recording it on the tenancy is what makes it visible on this panel.
The overall position
A badge at the top of the card summarises the tenancy in one word:
In date: every tenant has a recorded right to rent and none needs re-checking.
Re-check due: at least one tenant's permission is approaching its re-check date.
Check required: nothing is known to have lapsed, but the tenancy cannot be confirmed. Either a tenant's record is incomplete, was recorded outside Lighthouse, or cannot be read, or the list of tenants itself is incomplete.
Action needed: at least one tenant has no record on file, an overdue re-check, or no right to reside.
The badge never reads In date while any tenant's position is unknown, and never while a tenant is missing from the list.
It does not work the other way round, deliberately. If a tenant is missing from the list, a known Re-check due or Action needed stays as it is rather than softening to Check required: the incomplete list is reported by its own notice, and the urgency the panel can see is still real.
When the card shows a message instead of tenants
No tenancy on this property. Right to Rent is checked against the people living in a property, so there is nobody to check until the property has a current tenancy.
Not managed by the agency. The tenancy is not under management, so the ongoing re-check sits with the landlord unless it has been transferred to the agency in writing.
No tenants identified on this tenancy. The tenancy exists but has no tenant contacts recorded against it, so there is nobody to report a status for. Nothing has failed here, so there is no Try again: the fix is on the tenancy record, which needs its tenants linked to contacts.
Couldn't load Right to Rent. Something the card needs could not be fetched, so nothing is shown rather than risk reporting a tenant as unchecked when they are on file. Select Try again.
Those last two look similar and mean different things. "No tenants identified" is an answer - the record is incomplete, and retrying will not change it. "Couldn't load" is a failure, and retrying may well fix it.
Three further notices can appear above the card, with the tenants still listed underneath:
This list may be incomplete. The tenancy has more tenants or checks than the card can show at once.
A tenant on this tenancy could not be loaded. The tenancy names a tenant whose contact record could not be read, so that person has no row. This is the important one: the badge above covers only the tenants shown, so it is not a verdict on the whole tenancy, and the missing tenant may still need a check. Check the tenancy record has its tenants linked to contacts.
This property has more than one current tenancy. Only the first is shown, so a tenant on another live tenancy may be missing.
Each of these means the same thing in practice: the rows are not a complete account of who lives in the property, so do not read the badge as covering everyone.
What you cannot do here yet
Recording a Right to Rent status, setting a re-check date and storing copies of a tenant's documents are not available yet. Right to Rent statuses are recorded in the desktop CRM.
This panel is read-only, and it does not yet see everything. Right to Rent answers held against a contact's identity checks in the desktop CRM are not reachable from Lighthouse, so the panel reports what it can find on the tenancy and on the property's own records. Where it says a tenant has nothing on file, check the contact's identity checks in the desktop CRM before treating it as a gap.